A2.5.2 Process


The business case process should be designed to be:


  • Adaptable – tailored to the size and risk of the proposal.
  • Consistent – the same basic business issues are addressed by every project.
  • Business oriented – concerned with the business capabilities and impact, rather than having a technical focus.
  • Comprehensive – includes all factors relevant to a complete evaluation.
  • Understandable – the contents are clearly relevant, logical and, although demanding, are simple to complete and evaluate.
  • Measurable – all key aspects can be quantified so their achievement can be tracked and measured.
  • Transparent – key elements can be justified directly.
  • Accountable – accountabilities and commitments for the delivery of benefits and management of costs are clear.